Manage Refund Requests Efficiently
When a customer sends multiple documents for a refund request, such as tickets via email, photos on WhatsApp, and voice messages, it is essential to centralize this information. EntryFilter offers an effective solution through the Ingest Box feature, your virtual secretary.
Use the Virtual Secretary
To collect all materials sent by customers, each company has a dedicated email address. This address acts as a virtual secretary, allowing files to be forwarded directly to EntryFilter. By forwarding emails or messages from WhatsApp to this address, the system automatically collects and sorts the documents, making them available in the dashboard.
- Easily forward materials to the dedicated email address.
- The system extracts attachments and automatically assigns them to cases when possible.
- If the material is not recognized, it goes to the Sorting Center for manual handling.
Example of a Practical Case:
Imagine a travel agency that receives a refund request from a customer. The customer sends the ticket via email, a photo of the lost luggage on WhatsApp, and a voice message of complaint. The agent forwards all these documents to the virtual secretary's address. In a few moments, all materials are available in the dashboard, ready to be managed.