Management of Compensation Claims
When a customer sends a complaint form via email, they can also provide photographic and audio evidence through other channels like WhatsApp. This situation creates a difficulty in collecting and organizing all the necessary information for the compensation claim.
Using the PWA Share Feature
EntryFilter offers an effective solution thanks to the PWA Share feature, which allows collecting files and texts directly from other apps. This functionality is particularly useful for quickly and directly importing photos of the damaged items and voice recordings.
- Once the PWA app is installed, the customer can select photos or audio files from their gallery.
- Using the **Share** function, they can choose EntryFilter and confirm the customer and the destination of the claim.
- The shared content is automatically processed and sent to the intake flow of the chosen customer.
Practical Advantages
This integration allows centralizing all necessary evidence in a single claim, reducing the risk of information loss and improving efficiency in managing compensation requests. Furthermore, EntryFilter facilitates tracking of each element, ensuring smoother management of the claims.
Example of a Practical Case:
Imagine a claims adjuster receiving a complaint from a customer regarding a flooding. The customer sends the form via email and, at the same time, uploads photos of the damaged rooms and a voice note on EntryFilter through the PWA Share feature. This approach allows the adjuster to have all the necessary material at hand, facilitating a quick and accurate processing of the claim.