EntryFilter allows you to collect technical reports in real time, facilitating communication between field personnel and the office. This is particularly useful when a technician encounters a blocking unforeseen event during an installation.
PWA Share Function
Using the **Share** function of the PWA, the technician can immediately send photos, files, and voice notes. This process allows for the collection of valuable information without having to make numerous phone calls.
Extracts Text from Voice Notes
The **Voice Notes** function allows you to record a voice message directly from the toolbar, describing the encountered problem. The technician can then choose to send the voice note as a draft to be sorted or directly to an existing case.
Practical Advantages
- Quick collection of critical information.
- Elimination of the need for multiple phone communications.
- Creation of a clear and immediate picture for support personnel.
Example of a Practical Case:
A technician from an installation company encountered a problem with a defective component. Using EntryFilter, he sends a photo via the **Share** function, records a voice note to explain the problem, and attaches the manufacturer's data sheet via email. In this way, the office receives all the necessary information in one solution.