Resolve Complex Complaints with EntryFilter
Managing complex complaints requires a clear view of all communications with the customer. EntryFilter offers an effective solution to cross-reference information from different channels, such as email and WhatsApp, simplifying problem resolution.
Use the Customer Dossier for a Complete Overview
The Customer Dossier feature allows quick access to all interactions of a customer. Thanks to this functionality, you can view sent emails, WhatsApp messages, and attached materials, all in one place.
- Customer Header: Contains essential contact information.
- Case History: Shows all cases associated with the customer, facilitating progress tracking.
- Materials: Access screenshots and other documents sent by the customer for a complete understanding of the issue.
Benefits of Centralized Management
With EntryFilter, it is possible to manage requests smoothly and organized. The communication timeline provides a clear picture of interactions, improving timeliness and efficiency in responding to complaints.
Example of a Practical Case:
Imagine receiving a complaint from a customer regarding an error in payment. Using the Customer Dossier, you can easily cross-reference the customer's formal email with the screenshots of the steps received via WhatsApp, allowing you to resolve the issue quickly and informed.